Shipping Policy

Last Updated: September 2, 2026

Thank you for shopping at Sazonelo. We strive to provide reliable and efficient shipping services to ensure your order arrives as quickly and safely as possible.

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.

• Orders are not processed or shipped on weekends or public holidays.

• Please note that processing times may be extended during periods of high order volume or promotional sales.

Shipping Times

Estimated delivery times are as follows:

Destination	Estimated Delivery Time
United States (Domestic)	5 – 8 business days
Europe	7 – 15 business days
International Orders	10 – 20 business days

Note: Delivery times are estimates only and are not guaranteed.

Shipping Costs

• Shipping costs are calculated and displayed at checkout before payment is completed.

• From time to time, we may offer free shipping promotions on eligible orders.

Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

• Please allow 24–48 hours for tracking updates to appear in the carrier's system.

Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

• High shipping volumes

• Customs processing

• Weather conditions

• Carrier disruptions

• Incorrect shipping information provided by the customer

Sazonelo is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Address

• Customers are responsible for providing accurate and complete shipping information at checkout.

• If an order is returned to us due to an incorrect or incomplete address, additional shipping charges will apply to resend the package.

Lost or Damaged Packages

• If your package is lost during transit, please contact us immediately at Contact@sazonelo.com. We will work with the shipping carrier to investigate the issue.

• Sazonelo cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier to the address provided at checkout.

Customs, Duties, and Taxes

• International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

• These charges are the sole responsibility of the customer and are not included in the item purchase price or shipping costs.

Contact Information

If you have any questions regarding this Shipping Policy, please contact our customer support team:

• Legal Entity Name: Sazonelo Wyoming, USA (EIN: 98-1960048)

• Store Name: Sazonelo

• Official Email: Contact@sazonelo.com

• Business Phone: +1 (786) 382-6341 (Monday – Saturday, 8:00 AM – 5:00 PM PST)

• Physical Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States